Emory will always have a place in my heart, as Emory was where it all began. Straight out of college, I was brought into the organization to help manage and improve their front-line operations in their busiest clinic within the organization Internal Medicine Specialties (seeing over 300 patients a day). It was there that I found my love for project management and process improvement. At Emory, I was able to catapult my career and business, and I brought tremendous growth and operational efficiency to the departments I served.
Some of my successes at Emory :
- I helped developed Emory’s Interventional Pulmonary Program into a leading multi-site, multi-disciplinary center in the Southeast by leading projects to improve the intake process, increase referral volume, and improve day to day operational efficiency. Referral volume nearly doubled during my 1.5 year tenure with this department.
- I led new hire onboarding & employee training for the Interventional Pulmonary & Cystic Fibrosis departments as growth skyrocketed ensuring all front line staff were educated on operational procedures and best practices for providing exceptional customer service
- I served as the primary liaison between providers, staff, and patients to supervise and optimize daily operations, designated as first point of contact for escalated operational issues and patient/customer complaints.
- I facilitated and led internal process improvement projects engaging senior leadership, physicians, staff, volunteers, and external stakeholders through critical decision making to prioritize & implement opportunities for improvement within the department
With a 7 year background in healthcare operations, I’m always committed to quality patient care and supporting our everyday heroes.
Are you a healthcare facility needing assistance with a one-time project? Or, maybe you need someone to come in and help out with specific projects and operations for an extended amount of time. I offer both one-time project management and consulting services as well as monthly retainers for business operational management.
What you do is critical. Let me be the support YOU need so that you can continue to provide the care WE need.