Philips is a global medical equipment and healthcare technology organization using innovative solutions to enable better patient care at lower costs. Their equipment is used in healthcare facilities around the globe, and they are committed to transforming the delivery of healthcare.
For Philips, I’ve served as a Service Excellence Project Manager, helping improve their internal operations to provide a better customer experience.
I’ve led global, company-wide projects & initiatives pertaining to process improvement, customer experience, quality/regulatory, operational performance, and LEAN productivity/cost savings.
My work has required collaboration with executive leadership and front-line field staff to improve KPI performance which includes leading problem-solving initiatives, providing status updates, and coaching key leaders on best practices. I’ve also managed onboarding and training initiatives to help their employees feel well equipped and supported as they serve our customers.
Are you struggling to provide the best experience for your customers? Are you struggling with engaging your team around your vision? Are you looking for opportunities to work more efficiently and decrease costs so that you can scale and increase your impact?
What I’ve done for these global organizations, I’m committed to doing for entrepreneurs and growing businesses. Let’s hop on a quick call to see how I can serve you and your company best.